Wednesday, June 14, 2023

Login Timeout Error Message

Human hands type on a laptop keyboard; graphic overlays of a lock and a login security screen are present.


Why are you seeing an error message pop up?

As an Infiniscope member, you know that logging into your account provides access to additional content, creative tools, and features like enrollment. 

To protect your account, you’ll automatically be logged out every 2 weeks. When this happens you'll see some odd behavior with a series of error messages that you'll need to acknowledge by clicking "OK." Don't worry! This is totally normal behavior. In the future, we will be streamlining this process, but for now, here is what you'll need to do.

Below are the error messages in sequence. For each error message, simply click OK.

Once you've clicked OK on each message, you will need to log into your account again. Just be aware, you will likely see this series of messages again in two weeks.

It is our goal to provide you with seamless access to the resources you need, just in time for your learners. We value your experience, and we hope that this user's guide enhances your ability to find, navigate, and make the most of our website's content. Happy exploring!

Jess 👑🐝